Section 1: General Questions

A: Anke Damp Proofing specialises in providing damp proofing solutions for residential and commercial properties. Our services include damp proofing treatments, condensation control, waterproofing, timber treatments, and more.

A: We are based in the United Kingdom and serve customers across various regions, including London and the surrounding areas.

A: You can reach us through our website’s contact form, email us at [email protected], or call our customer support hotline at 01707 938100.

Section 2: Damp Proofing

A: Damp proofing is a preventive measure that protects your property from moisture-related issues like rising damp and penetrating damp. It ensures a dry and healthy living environment, prevents structural damage, and helps maintain property value.

A: Installing a damp proof course requires expertise and specialised tools. It is best to hire professionals like Anke Damp Proofing to ensure the correct installation and effectiveness of the damp proofing system.

A: Common signs of damp problems include damp patches on walls, peeling paint or wallpaper, musty odours, and visible mould growth. If you notice any of these signs, it’s crucial to get a professional damp survey done.

A: Yes, we offer comprehensive damp treatments to address existing damp problems. Our experts will assess the issue and recommend the appropriate solution based on the severity and type of damp.

A: Our skilled team utilises various damp proofing methods, including chemical damp proof course installation, waterproof membranes, and tanking systems, depending on the specific needs of your property.

Section 3: Waterproofing

A: Waterproofing is the process of making a structure resistant to the ingress of water. Basements, cellars, and other below-ground areas must prevent water penetration and potential flooding.

A: Yes, we provide professional basement waterproofing services to safeguard your basement against water intrusion and dampness.

Section 4: Timber Treatments

A: Timber treatments are essential for protecting the wood from decay, insect infestations, and fungal growth. This helps maintain the structural integrity of your property and prolong the life of wooden elements.

A: Our experts use a range of timber treatment techniques, including boron-based treatments and woodworm treatments, to combat wood-boring insects and prevent wood decay.

Section 5: Cost and Quotations

A: You can request a quote by contacting us through our website, email, or phone. We will arrange for a survey of your property to assess the requirements and provide you with a comprehensive and competitive quotation.

Section 6: Payment and Warranty

A: We accept various payment methods, including credit/debit cards and bank transfers. Our team will provide you with detailed payment instructions upon acceptance of the quotation.

A: Yes, we stand by the quality of our workmanship and offer warranties on our services. The specific warranty period may vary depending on the type of service provided. Please refer to our warranty policy for more details.

If you have any other questions or require further assistance, please do not hesitate to contact us. Our team is always ready to help you with any damp proofing or related inquiries.

Section 7: Qualifications and Accreditation

A: Yes, we are a certified damp proofing company with qualified technicians who hold relevant industry accreditations. We adhere to industry standards and best practices.

A: Absolutely! We have a section on our website with testimonials from satisfied customers. Additionally, we can provide references upon request for further assurance of our excellent services.